Dealership Discussion Humanatic

Opportunity to buy/sell/lease/trade a vehicle

• buy, sell, lease, or trade
• even if the vehicle is not currently available.
• another dealership that  only represents an opportunity to buy or sell a vehicle (This does not include conversations about dealer trades. Dealer trades are not opportunities )
• expresses general interest
• discuss payment or financing options for purchase
• interested in a lease buyout

Service / parts / collision / body shop

• Call is regarding service
• Call is regarding parts
• Call is regarding collision or the body shop

General / caller not in market / dealer trade

• general questions
• general conversation
• status of a vehicle order that has already been placed
• inquiring about the delivery of a vehicle they have already purchased
• Caller is from a transport company delivering a vehicle or multiple vehicles
• Call is about financing and there was no opportunity for the buying, selling, or trading of a vehicle
• Call is about the refinancing of a vehicle that is already in the caller's possession
• Call is about the payments for a vehicle that is already in the caller's possession
• Caller only states that they are coming to the dealership to drop off paperwork, payment, or another item but they do not specify what the drop off is for
• renewal of an existing lease
• rental of a vehicle or a loaner car
• warranty
• tags
• plates
• asks about hours of operation for the business and does not specify a department
• If a caller specifies the sales department, but they only ask about hours of operation for the sales department
• Caller is returning a missed call but the call ends with neither caller nor business identifying the original caller or reason for the call
• Caller is not in the market to buy, sell, trade, or lease a vehicle
• Dealer trades
• Caller is from a third-party company asking for information about a vehicle that a mutual customer is interested in
• Calls from a third-party company,
• Caller only refers someone to the dealership but does not themselves represent an opportunity for the caller to buy, sell, lease, or trade a vehicle
• A referrer alone is not the customer. They are solely attempting to provide the dealership with information about a potential customer. A call should only be considered an opportunity to buy, sell, lease, or trade a vehicle once the actual customer and dealership connect.
• an agent-to-agent discussion about a mutual customer but does not represent an opportunity to buy, sell, lease, or trade a vehicle on behalf of the customer
• Agent-to-agent discussions, regarding internal business for the dealership, do not themselves represent opportunities.
• A call should only be considered an opportunity to buy, sell, lease, or trade a vehicle when the actual customer is the one involved in the discussion with dealership or when the agent involved is speaking on behalf of the customer with the intent to buy, sell, lease, or trade a vehicle.

Correction: caller never connected to a live, qualified agent

• Call was not handled by a live, qualified employee/agent.
• Check Inbound

Unfamiliar Language

This option is found at the base of the audio bar, and it is intended for calls handled in languages other than English.
Select this option if the call is in any language that you are unfamiliar with and unqualified to review.
This option is not intended for calls that contain no spoken words.