Live Conversation Outbound

The goal of this category Live Conversation - Outbound is to ascertain whether the worker who made the call reached the desired contact or a spokesman for the desired contact.

if you need video guide you can found us on YouTube with same Name

One-sided recordings: You could only hear the caller's voice on some outbound calls. This is done by design. Please identify such one-sided recordings just like you would an outbound call.

Connected

• Reached to intended party
• Even if customer immediately said they will call back
• Or call drop after connected with intended party
• Intended party but not interested
• Intended Party but said remove me from the list ( if said wrong no and remove me from list than not the right person )
• One sided Voice, but you can tell that the call is connected
• For Example

Agent greetings with customer name/ or introducing His self with customer name ( some calls are too short only greetings in that) like,

Hi Amir, it's John from Toyata etc

Or yeah it's John from Toyata

for better understanding, read the Greetings description of Live conversation outbound and Reason of outbound

• Handled by family member, or friend of the Customer ( If agent offer to tell the intended party or spouse said they will tell the intended party this is left a message)
• Handled by an interactive system

Left a Message

• Call reached voicemail and left a message.
• left a message with live person or
• If Agent asked to Spouse/( family member of the customer ) tell the intended party/ or Spouse said they will tell the intended party

Not the right person / no message

• Wrong number
• Connected with intended party and party said wrong no
• Reach voicemail and not leave a message
• Voicemail full
• Call only lasted a few seconds and no conversation is heard
• Spam call
• Recorded advertisement
• Music From Start to End

Unfamiliar Language

Choose this option if the call is in a language you are not knowledgeable with and are not qualified to examine.
This choice is not acceptable for calls with no spoken words.




Note Humanatic only offers 5 languages If calls are from any other languages from that 5 and you are familiar with that language then select Unfamiliar Language otherwise they will ban your account