Rent Buzz: Why Calling

 

Category Instructions: Rent Buzz: Why Calling

The purpose of the category Rent Buzz: Why Calling is to determine if the call is an opportunity to lease an apartment.

Here are the options:

Yes, this call was from a potential resident looking for an apartment.

• specific unit discussed.
• Example call – Caller: “Hi I saw your ad on Kijiji for a 2 bedroom apartment, and I was wondering if I could come see it.”

• asking  for a price or availability of the complex.
• Example call – Caller: “How much do your 1 bedroom units run?”

• Call about a unit that he/she has already toured.
• Example call – Caller: “I looked at that 2 bedroom on Monday, and I have a few more questions.”

• current lease is about to expire
• Example call – Caller: “My lease is about to end at my current complex.”

• interested in an apartment, even if the specific apartment they want is not available.
• Example call – Caller: “Do you have any 3 bedroom units available for July?” Agent: “The earliest we have a unit opening up is August 1st.” Caller: “That won’t work. Thanks anyway.”

• already a resident, but they are looking to move into another unit within the same complex. This represents a new business opportunity for the property since the caller is looking at a potential new lease.

No: call is related to the status of an application/ down payment / guarantor form

• checking  the status of an application
• Example call – Caller: "Hi, I looked at an apartment on Saturday and submitted my application Monday morning. I was wondering what the status of that application is."

• discussion about down payment for a lease that is already in progress. This is not intended for calls where a potential resident ask how much a down payment is going to be if they apply for a residence.
• Example call – Caller: “Your office already has my application for the 1 bedroom unit, but I need to know know much the down payment is going to be.”
• Example call – Caller: “I'm supposed to move in on Thursday, but I still need to give you guys my down payment. Can I drop off a check this afternoon?”

• Call for guarantor form. The lease guarantor in a rental agreement is someone who signs their name to the lease contract and agrees to pay if the tenant is not able to pay the rent.
• Example call – Caller: "My son was told that he will need a guarantor in order to complete his application. Can someone send me a form?"
• This option is not meant for calls where the caller hasn't put in an application yet and / or is just inquiring about the process. This option is intended for callers who have already submitted an application, down payment, or guarantor form, and they are now checking on the status of what has been submitted.

No: General conversation / current resident inquiry / question about recently signed lease

• general conversation.
• Example call – Caller: “We are calling to see if your complex uses web marketing.”
• Example call – Caller: “I'm just wondering what time the office is open?” // Agent: “We open at 8:00 AM.” // Caller: “Thanks.” // Call ends.

• current resident inquiry.
• Example call – Caller: “I lost my key car to the gate. How can I get a new one?”
• Example call – Caller: “Can I get someone to come check out the A/C in my apartment. It doesn't seem to be running very well.”

• questions about a recently signed lease.
• Example call – Caller: “I signed a lease, but I don't remember what my move in date was. Can you look that up for me?”
• Example call – Caller: “I just got my lease agreement, and I was wondering if you could explain a section of the document. It's not quite clear.”

Caller never connected to a live, qualified agent.

• Select this option if the call never connected to the intended person and was not handled by another qualified agent.

• call reached voicemail.

• left on hold and no contact information was shared first.

• the call connection was lost and no contact information was shared and/or no appointment discussion took place.

• the caller leaves a live message.

• fax machine sounds or beeping noises.

• recording plays, but there are no sounds made.

Unfamiliar Language

Select this option if the call is in any language that you are unfamiliar with and unqualified to review.

This optionn is not intended for calls that contain no spoken words.

If you have any questions, please visit our FAQ