What was Discussed

This category has 3 options

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You just only need to focus on a call 1st option if there is any conversation related to a patient or if there is any chance (Potential) of a new patient.

Option 1:

• New appointment opportunity
• Chance of new appointment
• Chance of a new patient to shit there
• Insurance coverage
• Pricing for services
• Question about any procedures
• Question about service or procedure offered by business
• Schedule a new appointment
• Talk about an upcoming appointment
• Talk about the appointment currently in progress.
• "Rescheduling"
• Talk about bill
• General talk related to patient

Option 2:

• Talk about requesting paperwork
• Talk about patient records
• General talk unrelated to patient
• Business hours
• Email
• Address
• Personal discussion
• Vendor call
• Call from another business/business to business talk unrelated to patient

Option 3:

• Check inbound For more detail
• Reached voicemail
• Left msg on voicemail
• Left msg to Live Agent
• End on hold
• Wrong no
• Dial tone
• Music
• Connection lost
• Mailbox full
• Not reach to desire person

Unfamiliar Language

Choose this option if the call is in a language you are not knowledgeable with and are not qualified to examine.
This choice is not acceptable for calls with no spoken words.

Note Humanatic only offers 5 languages If calls are from any other languages from that 5 and you are familiar with that language then select Unfamiliar Language otherwise, they will ban your account