Department - Humanatic Category Department Complete Guide

Department

In this post we will learn about Department category

Your Aim

Departments

Your Focus

Sales , Service and parts with service , Parts Only


Let's Start with 1st Option

Sales

• Sales related
• Inquiry about any car
• Car sold
• Car not available
• Car in transit
• Trading
• Sales paperwork
• Sales Billing
• Working time of Sales department

Service

• Service related
• Fully booked
• Pricing of service
• Key fob
• Key cutting
• Tire installation
• Service billing
• Service paperwork
• Working time of Service department
• Warranty coverage
• Parts + Service related

Parts

• Parts related
• Discuss about tires only ( no discuss about service)
• Price of any part

Other

• Personal discussion
• General conversation
• Plates related
• Body shop
• Collisions center
• Car Wash

Call never connected to a live Qualified Agent/ Not Handled

Check Inbound

Unfamiliar Language

Choose this option if the call is in a language you are not knowledgeable about and are not qualified to examine.
This choice is not acceptable for calls with no spoken words.
Note: Humanatic only offers 5 languages. If calls are from any other language than those 5 and you are familiar with that language, then select Unfamiliar Language, otherwise, they will ban your account.

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