What was Discussed | Humanatic Category What was Discussed Complete Guide

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What was Discussed





This category has 3 options



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You just only need to focus on a call 1st option if there is any conversation related to a patient or if there is any chance (Potential) of a new patient.

Option 1:



  • New appointment opportunity
  • Chance of new appointment
  • Chance of a new patient to shit there
  • Insurance coverage
  • Pricing for services
  • Question about any procedures
  • Question about service or procedure offered by business
  • Schedule a new appointment
  • Talk about an upcoming appointment
  • Talk about the appointment currently in progress.
  • "Rescheduling"
  • Talk about bill
  • General talk related to patient

Option 2:


  • Talk about requesting paperwork
  • Talk about patient records
  • General talk unrelated to patient
  • Business hours
  • Email
  • Address
  • Personal discussion
  • Vendor call
  • Call from another business/business to business talk unrelated to patient

Option 3:




  • Check inbound For more detail
  • Reached voicemail
  • Left msg on voicemail
  • Left msg to Live Agent
  • End on hold
  • Wrong no
  • Dial tone
  • Music
  • Connection lost
  • Mailbox full
  • Not reach to desire person

Unfamiliar Language

Choose this option if the call is in a language you are not knowledgeable with and are not qualified to examine.
This choice is not acceptable for calls with no spoken words.

Note Humanatic only offers 5 languages If calls are from any other languages from that 5 and you are familiar with that language then select Unfamiliar Language otherwise, they will ban your account.

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